简介部分的摘要：
1. Introduction
1.1 Institutional Commitment to Quality
The provision of measurement services, which include calibrations and certified reference material related services, is an essential element of the work of the National Institute of Standards and Technology (NIST) in fulfillment of its mission. In the conduct of this vital work, as in all its efforts, NIST is committed to performance excellence characteristic of a global leader in measurements and standards. Our GOAL is to provide measurement services that meet the needs of our customers and, through continuous improvement, to seek to anticipate their needs, exceed their expectations, and deliver outstanding value to the Nation.
Achievement of this goal has been a hallmark of NIST (known as the National Bureau of Standards prior to 1988) for over a century. It has always resulted from, and continues to rely on, the excellence and commitment of NIST staff at every level of the Institute. The NIST Quality System (NIST QS) comprises policies and procedures that NIST follows in the pursuit of performance excellence. They are documented in the NIST Quality Manual (NIST QM). All staff members whose activities affect the quality of our measurement services are to be familiar with the NIST QS described herein, and to implement it in their work. NIST commits that its QS be, to the extent allowed by statute and regulation, in conformity with the international standard ISO/IEC 17025 and the relevant requirements of ISO Guide 34 as they apply to the Standard Reference Materials? (SRMs?) and related services that NIST delivers.